Director of Sales
I started at Trefler’s in 2017 as an art handler. I had a background in art installation from my time at MassArt, where I earned a bachelors degree in photography. Before becoming the Director of Sales, I did a little bit of everything at Trefler’s from art installation, restoring pieces, photography for the website, as well as helping to design the in-house tracking system for our warehouse. Now Marilyn and I work together to handle claims and larger projects, creating the most seamless and least stressful process we can offer.
Claims can be the most difficult projects for us and the homeowners alike. For the homeowner, having a fire or a burst pipe can take an emotional toll. Then, after the disaster, you have to deal with a number of people to fix the issues that have been created by this fire, water, or other disaster incident. The process can become confusing and stressful. When we come in, we work with public adjusters and insurance agents to treat your pieces with care. We use the highest quality products to bring the things you love back to their original condition. One of the most rewarding parts of my job is seeing someone think that their family heirloom is beyond repair, but then returning it them ready to go back in their home.
I perform the claim inspections. After I have photographed and written up the damage, I compile this into a report which includes restoration details, cost, and timeline.
Throughout the process, we communicate and update both the insured and the agents we work with to keep everyone aware of timelines. As well, we ask the insured to come in so we can meet their goals for each piece while keeping the process easy and stress-free.
Sales Account Manager
I joined Trefler’s as the part-time Sales Account Manager in 2019. I have a background in education and museum work, coupled with an Art History degree and an M.B.A. For 11 years I have owned my own professional organizing business (Creative Simplicity Organizing & Productivity) and came to Trefler’s to supplement my organizing work and to spend time working with people who love the arts, antiques, & conservation.
I handle the behind-the-scenes details from the scheduling of claim inspections to the final delivery of completed items. I also schedule all of Trefler’s on-site restoration, art handling, and installation work. Kody and I also regularly work with interior decorators and designers, concierge services, and online re-sellers to manage projects involving their clients. Over the last year, we have implemented a new streamlined claims process, updating the forms and formats we use. Our first line of contact is usually with insurance agents, public adjusters, and moving and relocation companies, but we also stay in close contact with the owners of the pieces to walk them through the restoration process.
Kody and I both work closely with our pick-up and delivery team, our conservators, and our custom frame shop manager to facilitate all projects. Our team approach, as well restoring cherished possessions for those affected by life-altering events are a rewarding combination.
Written by Evan Gerstein, Lead Art Handler and Studio Assistant, Marilyn Cruickshank, Sales Account Manager, and Kody Kirkland, Director of Sales.