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John M.


Sadly, I met the Trefler & Sons crew due to a teeny tiny accident that left a Waterford goblet with immeasurable sentimental value chipped.

Rebecca, David, and Paul (all VPs) took the time to reach out and help me from the time I contacted them for a quote until they time they received my package.

What I think I appreciate most is that Rebecca took the time to personally email me to let me know that the cost to repair the goblet is more than the cost of a new one.  She then pointed me to the exact pattern I could search for and order…  I was astounded.

I think it says a lot about a company that they would point you in a direction that may take business away from them in the name of doing the right thing.

Of course, I sent the glass in because of the sentimental value- so I opted to have it repaired.

Hopefully, I won’t have to do business with them again (because it means I will have ruined another family heirloom).  However, if the need arises, I definitely will.

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